Shipping & Returns
Our team takes 1-2 business days to process an order. Please note, all orders placed past 2pm EST will be processed the next business day. You'll get a shipment email with a tracking number as soon as the order ships. Cheers!
We are happy to return or exchange unworn in-stock items within 7 days of your order being delivered for a full refund. Any returns postmarked after 7 days of being received will not be accepted. Pre-ordered garments are cut for your specific order and are not considered in-stock. Any product that is being offered in a pre-order will be indicated on the product page. Please refer to our pre-order process below. Items must be returned in their original poly bag, with all tags intact via UPS. We will not accept Fedex or USPS returns. Refunds will be processed within 60 days of the return being received and inspected. If you have any questions about how to jumpstart your return or exchange, please contact us at hello@mollymoorkamp.com.
Please note: All bridal pieces are made to order, and are therefore non-refundable. Please email us at hello@mollymoorkamp.com for more detailed sizing information. We're happy to assist you with our sizing guide for custom bridal.
All returns must have no signs of visible wear, must be returned in their original poly bag, with all tags intact. Assessing the condition the garment is returned in is at the discretion of the MM team and subject to the ability to be refunded.
All original artwork is one of a kind. All artwork is final sale. As all art is one of a kind, store credit will not be accepted for made to order art.
All sale items are final sale. Promo codes are considered final sale, and cannot be refunded.
Upon purchasing a gift card, you will be sent a unique code with the ability to shop on our website. Gift cards may be used during sale periods but are not applicable to pre-order products.
Store credit will be honored for all full priced in-stock "webstock" items. Store credit will not be applicable to pre-order items.
All table linens, including cocktail napkins, dinner napkins and tablecloths will be eligible for returns in the form of merchandise credit only.
Please bear in mind that when you preorder a garment, it is being cut & sewn because you ordered it. This ensures you will secure your size in the case the item sells out quickly, as they often do. If you have questions about sizing, please email us at hello@mollymoorkamp.com and we are more than happy to assist in selecting the right size for you. If you would like to exchange a preorder for a different size, we are happy to do so if available. If you would like to return a preorder, we are able to offer store credit only. Tall sizes are considered made to order and cannot be returned. Certain pre-orders are subject to additional conditions and will be communicated during the pre-order period.
Please send us a love note at hello@mollymoorkamp.com.
Why yes! Please email us at hello@mollymoorkamp.com, and we will arrange further details about your international shipment. Please note, additional taxes, duties, and shipping rates will apply.
UPS GROUND SHIPPING (4-5 BUSINESS DAYS) $15.00
EXPEDITED SHIPPING (2-3 BUSINESS DAYS) $30.00
Please note: All bridal pieces will ship out within 6 weeks of purchase. If you have any specific questions/deadlines, please reach out to us at hello@mollymoorkamp.com.
Across the United States, and to selected countries elsewhere — you'll see whether we reach you at checkout. We don't currently ship to the European Union, the EEA or the United Kingdom.
- In stock: 2–3 business days from order confirmation.
- Made to order: Usually 3–6 weeks unless indicated on the product page. The window is on the product page.
- Preorder: The estimated ship date can be found on the product page.
- Custom and bespoke: We will confirm the timeline when you order.
Rates and methods are shown at checkout, and we'll email tracking as soon as it's on its way.
Eligible, unworn items may be returned within 14 days of delivery for a refund or exchange.
Products purchased using promo codes are considered discounted items and will be final sale.
Items purchased in pre-order are eligible for store credit.
Items must be:
- Unworn, unwashed, and unaltered
- Free from makeup, fragrance, deodorant, stains, or other signs of wear
- Returned with all original tags and protective materials attached
- Accompanied by the original packaging or order information
Returns are inspected upon receipt. Molly Moorkamp reserves the right to decline a return that does not meet these conditions.
Once your return is delivered, please allow up to 5 business days for inspection and processing. Approved refunds will be issued to the original payment method within 14 business days.
Your bank may require an additional 5 business days to post the funds to your account.
Original shipping charges and return fees are non-refundable.
If you would like to exchange your product for another size, please email hello@mollymoorkamp.com and we will advise availability.
To begin a return or exchange, email hello@mollymoorkamp.com within 14 days of delivery. Please include your order number, the item you wish to return, and the reason for the request.
Our team will provide a prepaid return label and mailing instructions. Returns sent without authorization may not be accepted.
Eligible items may be exchanged within 30 days of delivery, subject to availability. We are happy to exchange an item for a different size or a different color, subject to availability.
If the requested item is unavailable, we will issue store credit.
Sale items, swim, and custom or semi-custom orders cannot be returned or exchanged. This information will be listed on the product page under the product descriptions.
Products purchased using promo codes are considered discounted items and will be final sale.
Email us within 7 days of delivery with a photo of the damage. We will provide shipping both ways for repair or replacement when we’re able.
Duties, import taxes and any customs or carrier fees are charged by your country on delivery and are the customer's responsibility. We cannot estimate them in advance. If a parcel is refused, we'll refund it less outbound shipping and any charges we incur. International returns follow the same 14-day window, with return shipping and charges at the customer's cost.
Please email us if you have any questions at hello@mollymoorkamp.com.