FAQs

We recommend consulting the MM Measurement Guide available on each product page before placing your order. This guide helps you measure your body to find the best fit in our product. Additionally, we have product specs available on each product page. Our pieces generally run on the larger end of a size to accommodate tailoring. If you are in between sizes, we recommend you choose the smaller size. When selecting your size, we recommend using your bust / waist / hip measurement as the primary guide.

If you are between sizes or would like personalized fit advice, please email hello@mollymoorkamp.com. Please provide the name of the piece you are considering, your usual size, your height, and your bust / waist / hip measurement. We would be happy to help.

As a digitally native brand, we intentionally run on the larger end of a size so you have room to tailor with your local tailor so you can find your perfect fit. If you need help finding a tailor in our area, please contact us.

Yes, fit can vary depending on the fabric and silhouette. Please consult the product description and size guide for details specific to each piece.

For additional assistance, please email hello@mollymoorkamp.com before ordering.

If you are between sizes, we generally recommend sizing down, particularly for looser fitting styles (shifts and sweaters). Please review the product-specific guidance or contact us for personalized assistance.

We recommend dry cleaning all Molly Moorkamp ready-to-wear pieces unless the care label or product description states otherwise. Please choose a trusted dry cleaner and alert them to any embellishments, delicate trims, or specialty fabrics.

Always follow the care instructions attached to your garment, as requirements may vary by fabric and construction.

Machine wash with cold water on gentle

Cycle with like colors, tumble dry low only

Non-chlorine bleach.

Dry flat

Cool iron if needed

Embellishments can be sensitive to heat, friction, and certain cleaning methods. We recommend using an experienced dry cleaner and drawing their attention to all embellished areas before cleaning.

Do not iron directly over embellishments, apply stain treatments or steam embellishments unless specifically permitted by the garment’s care label.

After placing an order, you will receive an order confirmation email at the address provided during checkout. Please allow 5 minutes for the email to arrive and check your spam or promotions folder if you do not see it.

If you still have not received confirmation, email hello@mollymoorkamp.com with your name and the email address used at checkout.

We begin preparing orders quickly, so changes and cancellations are not guaranteed. If you need to change an item, size, quantity, or shipping address, please email hello@mollymoorkamp.com as soon as possible.

We do not accept cancellations on pre-ordered products. Pre-ordered products will be clearly indicated on the product page portion of the website.

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Venmo, or other methods through our secure checkout.

Available payment options may vary depending on the customer’s device and location.

Your payment method will be charged when the order is placed. Made-to-order, bridal, and custom are charged according to a deposit schedule.

Only one promotional code may be applied to an order. Promotional codes cannot be combined with other offers, gift cards, sale merchandise, bridal, custom pieces, artwork, or other exclusions.

Please enter the code during checkout before completing your purchase. We are unable to apply promotional codes retroactively.

Yes. Items purchased using a promotional code are final sale, unless otherwise stated in the promotion’s terms.

Any final-sale condition will be displayed on the product page or in the promotion terms before purchase.

For in-stock inventory items, our team generally requires 1–2 business days to prepare an order. Orders placed after 2:00 p.m. ET will begin processing on the following business day.

For items on pre-order, your goods will ship within the estimated shipping window given on your specific product’s page.

Orders are not processed on weekends or national holidays. During launches, sales, and holiday periods, processing may take an additional 3 business days.

As soon as your order ships, you will receive a confirmation email with tracking information.

Delivery timing begins after your order has been processed and shipped.

Our estimated delivery times are:

• Standard shipping: 3-5 business days
• Expedited shipping: 1-2 business days
• International delivery: 5-7 business days

These estimates do not include processing time and may be affected by carrier or customs delays.

We offer the following domestic shipping options:

• Standard shipping: $15
• Expedited shipping: $35

Available services and final rates will be shown at checkout.

Once your order has shipped, we will email you a tracking number. Please allow up to 48 hours for the carrier’s tracking page to update.

You may also track your order by signing into your account or visiting a tracking page.

If your tracking information has not updated after 2 business days, please email hello@mollymoorkamp.com.

Whenever possible, we will ship your complete order together. However, if one of your items is a pre-order, we happily ship your in-stock items according to normal shipping windows, ahead of the pre-order shipping.

If your order ships in multiple packages, you will receive separate tracking information for each shipment. You will not be charged additional shipping fees unless otherwise agreed.

Carrier delays occasionally occur, particularly during holidays or severe weather. If tracking has not updated for 2 business days, please contact the carrier or email hello@mollymoorkamp.com with your order number.

We will open an inquiry with the carrier and advise the customer on the next steps.

Please first check around the delivery location, ask household members or neighbors, and allow two additional business days, as carriers occasionally mark packages delivered before their arrival.

If the package remains missing, email hello@mollymoorkamp.com with your order number and delivery address. We will open an inquiry with the carrier and advise the customer on the next steps.

Please email hello@mollymoorkamp.com within 5 days of delivery. Include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label, if damaged in transit

Please retain all original packaging while we review the issue. Once reviewed, we will arrange resolution as appropriate.

Yes, we currently ship globally. International orders are placed directly through checkout.

If arrangements must be made by email, please include the item and size you would like to purchase, your complete delivery address, and your telephone number. Our team will respond within 2 business days with the available shipping options and estimated cost.

International orders may be subject to duties, taxes, and customs fees imposed by the destination country.

These charges are collected by the carrier upon delivery and are the customer’s responsibility. We cannot predict fees charged by local customs authorities.

International orders are eligible for return under our standard return policy. Customers are responsible for return shipping, duties, taxes, and customs documentation.

Original shipping charges and international duties or taxes are non-refundable.

Eligible, unworn items may be returned within fourteen days of delivery for a refund or exchange.

Items purchased in pre-order are eligible for store credit.

Items must be:

• Unworn, unwashed, and unaltered
• Free from makeup, fragrance, deodorant, stains, or other signs of wear
• Returned with all original tags and protective materials attached
• Accompanied by the original packaging or order information

Returns are inspected upon receipt. Molly Moorkamp reserves the right to decline a return that does not meet these conditions.

To begin a return or exchange, email hello@mollymoorkamp.com within 14 days of delivery. Please include your order number, the item you wish to return, and the reason for the request.

Our team will provide a prepaid return label and mailing instructions. Returns sent without authorization may not be accepted.

Eligible items may be exchanged within 30 days of delivery, subject to availability. We can exchange an item for a different size or a different color, subject to availability.

If the requested item is unavailable, we will issue store credit.

The following items are not eligible for return, exchange, or store credit:

• Bridal pieces
• Custom and made-to-order pieces
• Original artwork
• Items marked “Final Sale”
• Items purchased using promotional codes
• Gift cards

Once your return is delivered, please allow up to 5 business days for inspection and processing. Approved refunds will be issued to the original payment method within 14 business days.

Your bank may require an additional 5 business days to post the funds to your account.

Original shipping charges and return fees are non-refundable.

Gifts may be returned within 14 days of delivery for an exchange or store credit. Refunds to the original payment method can only be issued to the original purchaser.

Please email hello@mollymoorkamp.com with the order number, purchaser’s name, recipient’s name, or other required information.

In stock Bridal Product Process:

Each bridal order includes one complimentary fit consultation using a comparable running-line piece in the same or a similar silhouette.

We can send up to two sizes to help determine the best fit. Bridal samples themselves are not shipped for at-home try-ons.

In stock Bridal Product Process Steps:

• Contact us to discuss your preferred bridal piece, measurements, event date, and usual size.
• We will recommend up to two sizes of an available comparable style.
• The fit garments will be shipped to you via ground shipping.
• You will have 7 business days from delivery to try them on and begin the return.
• Once your size is confirmed, we will proceed with your bridal order.

Shipping to the customer is complimentary. The customer is responsible for return shipping and any applicable insurance.

Please allow up to 60 days for bridal orders, including fit confirmation, production, shipping, and time for local alterations. Any delay in bridal sample try-ons will result in additional lead times.

Some bridal styles may be ready to ship within approximately two weeks after the size is confirmed. We recommend ordering no later than 12 weeks or months before your event.

Rush orders may be possible depending on the style, size, production schedule, and event date. Please email hello@mollymoorkamp.com before ordering.

Approved rush orders require:

• Expedited production fees
• Expedited shipping with signature required fees
• Waiver of the complimentary try-on period
• Immediate size confirmation

Rush availability is not guaranteed.

All bridal pieces are made to order and are final sale. They cannot be returned, exchanged, or refunded once production begins.

We strongly encourage customers to complete the fit-confirmation process and contact us with questions before production begins.

All post-purchase alterations are completed by the customer’s local tailor. We recommend selecting an experienced bridal or formalwear tailor and scheduling the first fitting eight weeks before the event.

Molly Moorkamp can provide alteration guidance to your tailor upon request.

Store your bridal piece in a dark, breathable garment bag away from direct sunlight, moisture, and heat. We recommend a black garment bag to help protect the fabric from discoloration.

Bridal pieces are dry-clean only. Please use a trusted cleaner experienced with bridal garments and delicate fabrics.

Custom and made-to-order pieces are created especially for you. Before ordering, we will confirm design, size, measurements, colors, materials, price, and estimated completion date. Certain custom projects require a fitting in person with Molly and her team in New York City. Any in person appointments will be discussed and agreed upon before payment is made.

A full payment is required before work begins. Custom and made-to-order purchases are final sale once production begins.

Yes. Molly Moorkamp gift cards are available and may be used online or for custom or bridal purchases.

Gift cards are delivered electronically and are non-refundable. They expire after 3 years.

At this time, gift wrapping is not available.

All original artwork is one of a kind and final sale. Artwork cannot be returned or exchanged for a refund or store credit.

If artwork arrives damaged, please contact hello@mollymoorkamp.com within 14 days and include photographs of the artwork and packaging.

Some styles may return, but restocks are not guaranteed. To receive news about restocks, new collections, and special releases, please join our email list and use the back-in-stock form on the product page.

For questions about a particular style, email hello@mollymoorkamp.com with the product name, preferred size, and color.

No, customers may check out as guests. Creating an account allows you to view order history, save addresses, track shipments, or access other benefits.

Select “Forgot password” on the account sign-in page and enter the email address associated with your account. We will send you a secure link to create a new password.

If the email does not arrive, please check your spam folder or contact hello@mollymoorkamp.com.

Please send us an email at hello@mollymoorkamp.com.

Our customer-care hours are M-F 9am-6pm EST, and we generally respond within 1 business day. During launches and holiday periods, responses may require additional time.

For order-related questions, please include your order number. For sizing assistance, include the product name, your usual size, and your measurements.